Customer services help
Bloomsbury.com (AU) return policy
Returns and Refunds Policy
We guarantee the quality of all products purchased from our website. If you have changed your mind or you are not completely satisfied with your purchase, you may return the item in its original condition within 30 days of receiving your package for a full refund of the purchase price.
How to Return an Item
If you would like to return an item, please contact au@bloomsbury.com; alternatively, phone us at +61 2 8820 4900 between 9:00 am and 5:30 pm, Monday to Friday.
We will then provide you with return instructions for your order.
Customers are responsible for and will pay the cost of returning the products to us by the same method as they were delivered. Please note that returns are made at your own risk until they are received by us and you may wish to send your order via a traceable method so you have proof of delivery.
Damaged or Misprinted Items
If your order is damaged, misprinted, or if you are unhappy with your order, please contact us at au@bloomsbury.com and include images of any damages or misprints, along with your Bloomsbury.com Order ID.
Ebooks Refund Policy
As ebooks cannot be returned, we are unable to refund payments. By completing the purchase of an ebook from Bloomsbury.com, you waive your 14-day right to cancel. Please note that Bloomsbury ebooks fulfilled by Vitalsource are subject to the Vitalsource return policy.
Refund Processing & Timelines
We endeavour to process returns within one week of receipt or within 30 days of cancellation.
Be sure to include your order number in any correspondence so that we can process your refund as quickly as possible for you.
The account of the credit card used for the original purchase will be credited back the amount of that purchase, less postage and packing if returned past 30 days from receipt of your package (unless we've made an error). For the avoidance of doubt, if you purchased a product at a discount, we will refund you the discounted price.
If you have not received your refund: If you do not receive credit for your return within four weeks (six weeks for items travelling overseas), please notify us at au@bloomsbury.com.