Customer services help

Returns and Cancellations Policy

We guarantee the quality of all products purchased from our website. If you have changed your mind or you are not completely satisfied with your purchase, you may return the item in its original condition within 30 days of receiving your package for a full refund of the purchase price.

Return Instructions

Merchandise must be in new condition, with its original packing intact. The customer will be responsible for and will pay the cost of returning the Products to us by the same method as they were delivered. The Products will be returned at your risk.

Please return the item to the address listed below. Please make sure your name and the following return number are clearly displayed on the package.

Bloomsbury Web Orders
RETURN AUTHORIZATION #:13386264-1-561341
MPS Returns Center
14301 Litchfield Dr.
Orange, VA 22960

When shipping the item, please use a method of delivery that can be traced, such as UPS or Federal Express. If you are unable to trace your package, it will be impossible for you to check on the status of a return.

Please write the Return Authorization number on the outside of the shipping package (please do not write directly on the manufacturer’s box).

Once you have shipped the return parcel, please contact us at weborders@mpsvirginia.com or call 888-840-8477, ext. 7527, and we will initiate the refund. 

Please note that returned merchandise will not be accepted without the return authorization number clearly marked on the outer shipping package.

Damaged or Misprinted Items

If your order arrives damaged, misprinted, or you receive the incorrect item, please contact us immediately please contact weborders@mpsvirginia.com or call (888) 330-8477 and provide photographic evidence of any faults or misprints within 30 days from receipt of your package.

Ebooks Refund Policy

As ebooks cannot be returned, we are unable to refund payments. By completing the purchase of an ebook from Bloomsbury.com, you waive your 14-day right to cancel. Please note that Bloomsbury ebooks fulfilled by Vitalsource are subject to the Vitalsource return policy.

Refund Processing & Timelines

We endeavour to process returns within one week of receipt or within 30 days of cancellation.

Please ensure you include your order number in your return package or any correspondence so that we can process your refund as swiftly as possible.

The account of the credit card used for the original purchase will be credited back the amount of that purchase, less postage and packing if returned past 30 days from receipt of your package (unless we've made an error). For the avoidance of doubt, if you purchased a product at a discount, we will refund you the discounted price.

If you have not received your refund: If you do not receive credit for your return within four weeks, please notify us at weborders@mpsvirginia.com.